The success of any business is proportional to their ability to satisfy their customers. Every business relationship is built on a certain level of trust, and bad communication tends to snowball, wearing down hard earned trust between businesses and consumers.
As a manager, most of your day is spent communicating- Listening and responding, reading and writing. Today’s consumers expect a business to be available to respond to them almost instantaneously. Depending on your industry, the greater the lag in communication, the hard hit to your bottom line. A Harvard Business Review study found that companies that responded to a business lead within and hour were 7 times more likely to convert the sale than companies that waited longer, and 60 times more likely to convert than companies that waited a day to respond.
So why the delay?
A unified system of communications using a VoIP business phone system, can simplify communications and increase productivity across your organization. A VoIP phone system can be configured to meet a variety of business functions, including: simultaneous phone call reception across multiple devices, transcription of emails into voicemails, and the ability to meet heavy call volume without being compromised like regular phone lines.
For business on the go, VoIP phone systems can ring across multiple devices, even mobile devices, keeping employees in contact with coworkers and clients. And, if you ever do miss that call, it can transcribe voicemails into emails, so you can check that message even if you are still on the phone!
For call centers or any business with heavy volume of customer service calls, VoIP can seamlessly integrate with Customer Relationship Management (CRM) software making it easy to organize and access the customer’s information. With CRM integration, customer service representatives can access the customer’s profile while on the phone, including client’t communication history, in order to better service their needs.
VoIP software has even been used to manage attendance in larger companies. With a dedicated app on their phone, employees using this system can remotely clock in and out. When an employee notifies the system that they are taking a sick day, the system automatically looks for available staff for a replacement, helping satisfy personnel needs without the hassle.
For all business needs today, VoIP is a scalable communications system that can offer advantages and may even boost productivity. Any size business can benefit from unifying their business phone system.
Contact a Telx Telecom representative today to learn how we can streamline your business phone system.
